Volunteer Transport Scheme

Swan Transport has been running a volunteer transport service since 2001 when a need was identified through Swan’s disability information provision.  The service has continued to grow over the years and operates with a team of around 31 volunteer drivers who use their own cars to transport Swan’s clients. To download our Transport Leaflet click on the link:  Transport Leaflet 2019 - download as pdf

Tel: 01761 439548.  Open 9.30am - 3.00pm Monday - Friday
Answerphone available - we will call you back if you leave a message.

Email: swan.transport@btconnect.com

Who can use the service?

Swan’s transport scheme is for those who are older, frail or disabled on low incomes living in Bath and North East Somerset. Low income is defined as having less than £16,000 in savings. 

Starting from 1st December 2019, Swan now has a one-off joining fee of £7.00 for any new passengers joining our transport scheme. This is to help cover our admin costs of processing new passengers onto our system. After you ring us we will send you a letter with a tear off piece for you to send back to us with a cheque. As soon as we receive the cheque we will call you to put you onto our system and start taking any bookings you require.

If we can't do the journey you need or it doesn't meet Swan's criteria, then we may be able to advise of other transport providers who would be better suited to your needs - so please get in touch with us.

If you are an organisation and you are running events, we may be able to help you with your transport needs. You can also refer any individuals directly to us who may need transport, or make enquiries about their needs.

Swan also works with Social Services and provides some transport for their clients, this is by referral only.

Where can I go?

Journeys can be made to anywhere in the county. These may be to visit friends or family, to attend social activities, to attend health related appointments, to go shopping to attend training or educational facilities or simply for a trip out. Our drivers can also offer assisted shopping if it is requested.

Who will my driver be?

Swan’s friendly staff endeavour to find a volunteer driver who lives as near to you as possible since this helps to keep the cost of the journey down.

How much will I have to pay?

Swan receives funding from a number of sources however, this only currently covers about 50% of our costs. For this reason we ask those travelling with Swan for a donation towards their travel.  Suggested donations are banded according to the distance travelled and how far a driver has to travel to reach their passenger (we endeavour to use the nearest drivers that are available on the day). The minimum suggested donation for a local return journey is £6.75 but staff will advise of the amount when you book your trip. 

How do I arrange transport?

Just ring 01761 439548 and give our staff your journey details. The office is usually manned between 9.00am and 3.00pm Monday to Friday. Outside of those hours or if the phone is engaged then a message can be left and one of our staff will ring you back.

Could you become a volunteer driver for Swan?
As Swan’s transport service continues to grow we are always seeking new drivers to help with this rewarding work - Click here for more information...

We would love to have you as part of our friendly and award-winning team!